Frequently Asked Questions
tb66 — Answers to all your questions
Deposits, withdrawals, KYC, mobile gaming, and responsible play — find detailed answers to the most frequently asked questions by Bangladeshi players, all in one place.
Whether you are new to tb66 or a returning player, having questions from time to time is completely normal. On this page we have answered more than 20 questions across five important topics: responsible play and age limits, deposit methods, casino and table games, mobile access, and identity verification (KYC). All information is provided in plain, straightforward language so you can make the right decision quickly. If you cannot find the answer to your question, contact us via our 24/7 live chat or email.
Responsible Play
tb66 is only for individuals aged 21 and above. Age is verified during registration or KYC verification. Anyone under 21 is prevented from creating an account or playing. This is an essential part of our responsible gaming policy.
Yes, you can set daily, weekly, or monthly deposit limits yourself. This helps you play within your budget. Lowering a limit takes effect immediately, while increasing a limit takes effect only after a specified waiting period has passed. Our support team is ready to assist you with this.
The cooling-off feature lets you temporarily pause your account for a set number of days. Choosing self-exclusion will deactivate your account for an extended period or permanently. To activate either option, email [email protected] or let us know via live chat.
If you feel your gaming habits are getting out of control, you should seek professional help. You can contact the national mental health helpline or a trusted voluntary organisation. tb66's support team is also ready to point you in the right direction.
Some common warning signs are: feeling a repeated urge to play in order to recover lost money, neglecting daily responsibilities or family for the sake of playing, spending beyond your budget, and being unable to stop playing. If you feel this way, set limits immediately or speak with the support team.
Deposit Questions
The minimum deposit amount across all methods is ৳300. That means whether you use bKash, Nagad, Rocket, Upay, or bank transfer, the first deposit must be at least ৳300. Amounts below this cannot be processed.
Log in to tb66, go to the "Deposit" section, and select bKash. Send money from the bKash app to the number displayed, then enter the transaction ID on the site to confirm the deposit. The money is usually added to your gaming balance within a few minutes. If there is a problem, let us know via live chat.
Five methods are currently supported: bKash, Nagad, Rocket, Upay, and bank transfer (from major banks such as Dutch-Bangla Bank, Islami Bank, etc.). The minimum deposit is the same across all methods — ৳300. Credit cards and international e-wallets are not supported at this time.
First, wait 5–10 minutes, as there can sometimes be a short delay due to network issues. If the balance still hasn't appeared, contact us via live chat or email at [email protected] with your transaction ID and amount. Our team will look into it promptly.
Casino & Table Games
Teen Patti is a card game where each player receives three cards and the player with the strongest hand wins. In Andar Bahar, a joker card is placed on the table and you bet on whether a card of the same value will appear on the "Andar" side or the "Bahar" side first. Both games are simple and fast-paced, and the live dealer versions offer a real-feel experience.
Yes, tb66's live casino runs fully in a mobile browser — no separate app needed. Keep a stable internet connection for the best experience. Since the live dealer video stream runs continuously, using a 4G or Wi-Fi connection is recommended.
In roulette, a spinning wheel contains numbers from 1 to 36 (and zero). You place bets on a specific number, colour (red or black), odd/even, or groups of numbers. If the ball lands where you bet, you win. Betting on a single specific number gives the highest payout.
In Baccarat, you bet on one of three outcomes: "Player", "Banker", or "Tie". The hand whose total points are closest to 9 wins. 10s, Jacks, Queens, and Kings have no value; Aces are worth 1 point. The game is entirely chance-based and the rules are simple, making it quite popular among beginners.
tb66's live dealer games are streamed from reputable providers such as Evolution Gaming and Ezugi. The games are recorded in real time on camera, and the movement of cards or the ball is fully visible at all times. Fair play and SSL encryption are ensured.
Playing on Mobile
Yes, this often fixes the issue. Go to your mobile browser's settings and select the "Clear Cache" option. Then reload tb66. Outdated cached files can sometimes cause pages to get stuck. Keeping your browser updated to the latest version also helps maintain good performance.
tb66 works best on the latest versions of Google Chrome and Mozilla Firefox. You will also have a good experience on Samsung Internet or Opera Browser. Older versions of UC Browser may occasionally cause issues, so keeping it updated is advised.
The site runs smoothly on smartphones and tablets with both Android and iOS operating systems. Full support is also available on desktops and laptops. No separate app needs to be installed — all features are available in the browser.
Open tb66.mom in Chrome, tap the menu button, and select "Add to Home Screen". This will save the site as an icon on your home screen like an app, so you can open it directly next time. On Safari, you can do the same by tapping "Share → Add to Home Screen".
Once the connection is restored, your account balance will be up to date when you log back in. If a bet was already placed in a live game, the result of that round will be applied automatically. If a connection disruption causes any issue with a bet, contact the support team with your transaction details.
Identity Verification (KYC)
KYC verification is typically requested the first time you submit a withdrawal request. It may also be requested due to unusual activity on the account or for security reasons. This is done to keep your account secure and to prevent fraud.
A National Identity Card (NID) is the most widely accepted. A passport or driving licence can also be submitted. The image must be clear and legible, and expired documents are not accepted. The support team will let you know which format to send if needed.
Yes, this is very important. The name registered on the tb66 account, the name on the KYC document, and the name on the bKash, Nagad, or bank account must all be identical. A name mismatch may cause a withdrawal request to be held. If there is any discrepancy, inform support first.
tb66 uses SSL encryption, so all uploaded documents are stored on secure servers. Your personal information is not shared with any third party. Only authorised staff handling account verification can view this information.
The reason for rejection is usually communicated by email or live chat — for example, an unclear image, an expired document, or a name mismatch. Understand the reason and resubmit a clear and correct document. If you cannot understand the issue, write to [email protected] and the team will help.
Have more questions? We are always ready
If you did not find your answer on this page, don't worry. tb66's support team can assist you in both Bengali and English, 7 days a week, 24 hours a day. Get instant help via live chat, or send us a detailed message by email.